Shipping Policy
General Information
- Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
- All orders are processed Monday to Friday (excluding public holidays) from 8am - 3:30 pm AEST.
- Tracking advice will be sent to your email once your order has been dispatched.
- Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
- In some cases, we may need to contact you before your order can be shipped.
- To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team
Australian Shipping
We offer free shipping on orders over $98 to all capital cities Australia-wide. Orders under $98 will incur a Flat Rate Fee of $12.50. Big & Bulky orders and regional destinations may incur additional fees however you will be advised of this prior to dispatch.
All prices include GST unless specified otherwise.
We are unable to accept booking time for deliveries. Delivery times are currently limited to business hours, Monday to Friday.
Goods that are not collected with 14 days from invoice from shipping providers or third party drop off will not be accepted for refunds or further claims.
New Zealand Shipping
All New Zealand orders will incur a Flat Rate Fee of $23.00. Big & Bulky orders may incur additional fees however you will be advised of this prior to dispatch.
Bigger and Bulkier Orders
Overall, bigger, bulkier, sensitive or weighty items, or some deliveries to outer/regional/rural areas, may be subject to additional delivery charges, and may incur extended transit times. This is usually due to their nature and the extra handling required in transporting them.
Additional Freight Charges & International Orders
If you have not contacted our office about potential additional charges prior to placing and/or paying for your order, our office will be in contact with you after this time and advise you of additional freight, handling, duty or shipping charges.
Fulfillment of Order
We use a number of third-party providers to deliver our freight. Predominately, most “usual” orders get sent via Australia Post. We also ship direct from our manufacturers and distribution centers around Australia.
Authority to Leave
As most couriers require you to sign for your delivery, Ausworkwear & Safety will give you the opportunity to select ‘Authority to Leave (ATL)’ at your final stages on the checkout page. This allows us to give authority to your courier to leave your order as per your instructions. Please take special note, when you select this option, Ausworkwear & Safety will not be held responsible for lost or damaged orders. Please note that some carriers require a signatory for certain orders. If you are not home during business hours, or are delivering to a residential address, we recommend giving us Authority to Leave (ATL) to reduce any shipping delays.
Pick Up
You may choose to collect your order from the nearest store once you have received notification that your order is ready for collection.
Delivery Time Frames
Delivery of items can vary due to location and stock availability.
Under normal situations, where the product is in stock, orders placed by midday (AEST) are processed the same business day. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery time frames can change due to circumstances out of our control and we will do our best to keep you up to date information regarding your order. We will notify you via email and or text message when your order is dispatched from our DC, and again when the item has been delivered with POD. If you have any questions about your order, please contact us at isales@ausworkwear.com.au.
Fraud Prevention
As online fraud is now sadly commonplace in our connected age, all orders we receive via our online site www.ausworkwear.com.au are confirmed by up to two real people to ensure they are not fraudulent. If required, to prevent fraudulent orders, we may call and/or email the person ordering or the owner of the credit card, take steps to verify phone numbers, billing addresses and shipping addresses. We may also disallow authority to leave, request copies of documents or permit payment by direct deposit only. Any information collected about any order that is proven to be fraudulent will be forwarded to the regulating parties.
Questions?
Confused with all this? Just give us a call and our customer service team will help you out - 1300 287 723.