Returns & Exchange Policy

Returns & Exchange Policy

What is the Ausworkwear & Safety returns policy for change of mind or exchange?

Ausworkwear & Safety will accept returns for change of mind on products purchased online within 14 days from date of receipt. Return freight will be at the buyer's expense. 

Goods returned due to change of mind must be unused and in original unopened packaging, with original ticketing/labels/stickers and all accompanying instructions, manuals and other accompanying materials and in resalable condition. The item being returned must not have been damaged or altered in any way by you. Items that cannot be returned are any customised product; any specially made product such as special order boots, etc. ; any chemical based product such as paint, hand sanitiser, wipes, hygeine products, etc. ; or any item purchased for export purposes. 

In the case of an exchange, once the goods are returned a credit will be placed against your account so that you can then place a new order and use the credit against that new order. Ausworkwear & Safety cannot guarantee that the exact product in a different size is available at the time of exchange.

A copy of the Ausworkwear invoice or proof of purchase must accompany all returned goods.

If you want to return a product that is faulty and may be claimable under the manufacturer’s warranty click here.

What are my payment options when I return an item?

Ausworkwear & Safety provides three returns payment options:

1. Exchange for an alternate size/colour (subject to stock availability)
2. Store Credit to your Ausworkwear & Safety online account (If you purchased without an account we will set one up for you)
3. Refund to your original method of payment (e.g. Credit Card or PayPal)

On occasion, your requested replacement item may have sold out by the time your product is posted and received by Ausworkwear & Safety. If your replacement is not available, we will contact you to discuss another suitable product, otherwise your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.

Clearance items, customised or special orders cannot be returned due to change of mind. Unless provided for under consumer protection law, No credit will be issued for change of mind returns of custom orders, custom made, embroidery, special buy purchases, screen printed, tailored or worn goods.

For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.

How long will it take to receive a refund?

Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.

Can I return an item to a retail store?

Goods purchased from must be returned via our online returns system. Ausworkwear & Safety goods purchased from our retail stores need to be returned to the store from which those goods were purchased.

What will happen if I return an item purchased with a Gift Voucher?

If any product purchased with a Gift Voucher is returned, the refund amount will be automatically credited to the original Gift Voucher or Account.

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift.

How can I request a return, exchange or refund?

You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email. We will also require your phone number. We will issue you with an RA number once your return is approved which will also include instructions for the shipping process.

IMPORTANT. Please do not return any product without an RA number. Also only use the freight company as instructed when you receive your RA number. Also, only use the freight company for faulty goods as instructed when you receive your RA number. Ausworkwear & Safety will not be liable for any return freight charges if the wrong return freight method is used.


Return Request (Click here)

How do I contact Ausworkwear & Safety?

If you need further information please use our contact us page or call us on 1300 287 723.